No-Show & Refund Policy

At Hope Mental Healthcare, we value your time and are committed to providing high-quality care to every patient. To ensure fairness and efficiency in scheduling, we maintain the following policies:

No-Show / Late Cancellation Policy

• Appointments must be cancelled or rescheduled at least 24 hours in advance of the scheduled time.

• Cancellations made with less than 24 hours’ notice or failure to attend an appointment will result in a charge of 50% of the scheduled service fee.

• This policy allows us to respect the time of our providers and accommodate other patients in need of care.

Refund Policy

• Payments made for services are non-refundable.

• Refunds will only be considered under extraordinary circumstances (such as medical emergencies or unavoidable events) and are granted solely at the discretion of Hope Mental Healthcare management.

• Any approved refunds may take up to 10 business days to process.

Acknowledgment

By scheduling an appointment with Hope Mental Healthcare, patients acknowledge and agree to abide by this No-Show and Refund Policy.